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There is typically no significant waiting period involved. The eSIM package will be sent to you via email right away once you complete your purchase, allowing you to activate it on your device without delay.

The eSIM must be activated within 180 days from the day you purchased it, otherwise, it will expire and become unusable.

For a smoother experience, we highly recommend setting up your eSIM before your departure, as it requires a WiFi connection. While it's possible to activate your eSIM upon arrival in your destination country, it's important to note that a reliable WiFi connection will be necessary to complete the setup process. Ensuring a good WiFi connection beforehand will make the eSIM activation process hassle-free and help you stay connected effortlessly.

Our eSIM data plans are compatible with a wide range of devices. However, prior to placing an order, we strongly recommend checking the compatibility of your device by checking the list of supported devices.Check Compatibility

There are two methods of eSIM activation::
1) QR Code Setup
2) Manual Setup

Please refer to the setup guide.
- iOS Setup Guide
- Android Setup Guide

There are two methods of eSIM activation:

• Check if the device is SIM Unlock: Ensure that your phone is unlocked and ready for use. eSIMs are only compatible with SIM-unlocked phones.
• Incorrect scanning: Double-check if you scanned the QR code accurately, ensuring proper alignment and focus.
• QR code compatibility: Confirm that your device supports eSIM functionality
• WiFi connection: Ensure a strong WiFi connection during the eSIM installation.
• Automatic installation: Some devices install eSIMs automatically without confirmation.Check the "Purchased" section in the "My eSIM" tab.

If it's not activated, you can attempt a manual setup.
- iOS: Activation Guide
- Android: Activation Guide

If it’s still not working, don’t hesitate to contact us at: support@gmobile.biz

If you're facing connection issues, here are some steps you can take to try and fix the problem.

- Give it a restart: Turn off your device, wait a few seconds, and turn it back on again. This can help clear any temporary glitches.
- Confirm eSIM activation: Double-check with your service provider that your eSIM has been activated correctly.
Make sure you follow all the necessary steps for activation.
- Keep your device updated: Keeping your device's software up to date is important for optimal eSIM performance. Check for any available software updates and install them if necessary.

If the issue persists: don’t hesitate to contact us at: support@gmobile.biz

No, you can't use the same eSIM on multiple devices at the same time. When you activate an eSIM on a device, it's set up specifically for that device.

We accept the following payment methods: ・Credit and debit cards (Visa / Mastercard / American Express / JCB / Discover & Diners)

Unfortunately, topping up your eSIM plan is still not available at the moment. If you require additional data, the only option is to purchase another eSIM plan.

Our eSIMs exclusively offer data services without a local phone number for text messaging or calling. However, you’ll still be able to make calls or send messages via communication applications (Messenger, Whatsapp, LINE, etc).

The capability varies depending on the device. Certain devices offer dual SIM functionality, enabling simultaneous usage of an eSIM and a physical SIM card. However, others may only accommodate a single SIM card at any given time.

Feel free to place an order for our eSIM before you leave or after you reach your destination. Just keep in mind that the validity period commences when you scan the QR code and install the eSIM onto your device. To ensure a seamless experience, we recommend installing it before you arrive, preferably when you have access to a reliable Wi-Fi network.

The validity period starts once your eSIM is activated regardless of your location. 1 day is calculated as 24 hours. Suppose you activate a 7-day plan on April 7th at 10:00. In this case, the plan will remain active until April 14th at 10:00, giving you a full week of service.

If your device is equipped with this functionality, you can certainly share your data with other devices.

To easily keep track of your eSIM data usage, simply check it using the convenient "My eSIM" feature.

You cannot cancel your order once you have purchased a data plan, even if you have not activated your eSIM yet.

Regrettably, we cannot issue refunds for eSIMs. Therefore, it is important to verify in advance that your device is SIM unlocked, designated for data-only eSIMS, and intended for use solely in the country or region you are traveling to before making a purchase.